The Lodge Manager is responsible for maintaining the smooth operation of a remote Lodge complex. To provide leadership to staff, maintain lodge facilities and provide a level of hospitality which meets the companies
Reports to the General Manager works closely with the Purchasing Manager, operations team and Head Guide.
This position has purchasing authority to order Food and Beverage supplies to restock the Lodge.
Provide a welcoming lodge environment for our customers with high standards of service, meals and housekeeping which meet the company’s expectations.
Maintain the smooth operation of the Lodge, its facilities, infrastructure, services and functions. Manage all staff reporting to the position so as to effectively assist, train, develop, motivate and
monitor their activities.
Maintain a safe, harmonious, enjoyable workplace environment for staff.
To lead by example in a positive and enthusiastic manner.
Work closely with the Relief Manager to create a strong management team
Communicate and report to senior management on a regular basis in line with company requirements.
Gain a clear understanding of the manager’s duties and ensure that these are carried out to the company standards.
An enjoyment of dealing with customers, being friendly, helpful and providing an excellent level of service to customers
Can motivate, train, direct and work alongside staff to achieve required goals
Can assess if a staff member or customer does not understand an instruction, policy or requirement and can explain this to them in different ways to make sure they understand.
Will help out and do other duties if required, not afraid to get their hands dirty and will go the extra mile.
Must be able to think on your feet and adapt to changing conditions.
Must be able to pick up practical skills easily and become proficient in using them.
Can assess operational issues and take the best course of action to get them resolved.
Experience working in remote areas or locations would be an advantage
Basic computer skills would be preferable