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Hospitality manager

Hospitality Manager:

 

Hospitality managers, whether you work at the lodge or restaurant,  always focused on ensuring excellent customer experience. They are leaders and problem solvers. Excellent communication and organizational skills are vital. You will be responsible for coordinating activities and helping people reach their full potential. In addition first and foremost all aspects of guest relations and series must be coordinated by this role to ensure first class five star guest experiences! You are eth link between the guest and the rest of the lodge in order to execute exceptional guest experience and satisfaction. The guest GAS scores are your responsibility!

 

Responsibilities:

Hire qualified personnel according to standards

Organize and coordinate operations to ensure maximum efficiency

Supervise and evaluate staff

Greet customers as soon as they walk through the door

Provide patrons with accurate wait time estimates during busy periods

Maintain a neat, organised front-of-house environment

Seat guests and take initial drink orders as needed to ensure the ideal speed of service

conduct guest inductions and room escort services.

Assist with opening/closing tasks and side work as needed

Learn the food and beverage menu

Rotate seating between different stations to ensure even workloads for waiting for staff

Flexible schedule, particularly for in high season shifts

1+ years customer service experience, preferably in the hospitality industry

Ability to work 8+ hours on your feet at a time

Advanced time management experience

Friendly, open disposition

Team player who looks for ways to help out other employees whenever needed

Answer phones and schedule reservations with large parties

Ensure supplies and equipment are adequate in quantity and quality

Handle customer complaints when necessary

Assist in pricing products or services

Assume responsibility of budgeting and monitoring expenses

Enforce adherence to regulations and quality standards

Ensure all records are kept properly and consistently

Review and prepare reports for senior management

Requirements

Proven experience as hospitality manager

Hands-on experience in customer service or sales

Solid understanding of hospitality procedures and best practices

Knowledge of quality standards (e.g. ISO)

Proficient in MS Office and relevant software (e.g. ERP)

Excellent organizational and leadership skills

Outstanding communication (verbal and written) and interpersonal skills

Problem-solving aptitude

BSc/BA in hospitality management