Take full responsibility for the running of the Housekeeping Division including the following:
Housekeeping & Rooms Division: To maintain high standards of cleanliness and attention to detail in guest accommodation – expect what you inspect – guest’s rooms to be checked daily; To maintain a high standard of cleanliness and attention to detail in all guest areas.
Maintenance service requirements are recorded and reported immediately to the Maintenance Assistant; Pest Control; Laundry: To supervise and control the laundry operation in accordance with established methods; Ensure the guest laundry is collected, washed carefully and returned; Daily Lodge laundry; Daily staff laundry.
Housekeeping Budget, Purchasing & Control: Control housekeeping expenditure; Purchasing and price control to enable stock counts to be calculated at current prices; Monitor stock control systems of personal bars in guest’s rooms, linen, guest’s amenities and cleaning materials.
Monthly stock take of personal bars in guest’s rooms, housekeeping consumables and linen; Price updates, GRV’s and Budget control; Management of the Housekeeping Team. Inspire, stimulate and lead the team; Develop your teams and individuals; Ensure the right people are in the right positions; Ensure your team is guest focused; Recognise great guest feedback and deal with negative guest feedback constructively
All staff to be trained in their areas of responsibility and to attend regular training workshops; Manage Performance; Manage the team’s leave cycle and annual leave; Other: Assisting at Front of House during guest’s arrivals or departures or Lodge Site Inspections – Show Time; Hosting of Guest; Relationship with Lodge community, owners, suppliers.
Outline of ideal candidate profile & skills:
The ideal individual for the position will have an eye for detail, be energetic, passionate about guest delight and enjoy guest interaction. Furthermore, she needs to have administrative skills and enjoy staff motivation and development. These competencies include the following requirements:
Leadership. Strong leadership & mentoring skills - Listen, Inspire and Empower the team to perform their duties to the best of their ability and according to company standards; Make the team feel valued in order for them to assist you to drive the department and The Lodge. Strong management skills; Problem solving skills; Personality: Excellent communication and interpersonal skills (listening skills, verbal communication etc); Positive attitude, Self-motivated, Confident; Sense of humour; Sense of adventure; Specific Job Skills: Strong People skills; Strong guest focus to ensure guest expectations are exceeded; Flexibility – adapt successfully to changing situations and environments; Attention to detail; Proactive person with well-developed concept of the importance of providing a world-class guest experience; Ability to work under pressure and to tight deadlines; High energy levels & drive to get things done; Planning & organizing; An appreciation of other cultures; Introduce new ideas that will enhance the department and its activities; Computer Skills: Computer literate. Literacy and Numeracy, Fluent in English (speak, read and write); Excellent literacy skills (writing of emails, viewing web pages; Team Player Ability Flexibility; Strong time-management skills; Demonstrable team member qualities;
Minimum 2 -3 years Management experience in a 5-star boutique operation or Big 5 reserve within a similar lodge environment; Hospitality and Service training experience; Room Division or Front of House Experience;