Assistant General Manager
Assistant General Manager
It will be your job to aid the general manager in coordinating, directing and planning everyday business operations. You’ll help create weekly schedules, ensure shifts go smoothly, manage daily operations and help with human resources as necessary. The job also entails some administrative duties, training new employees and assisting on the front and back lines when necessary. Additionally, you’ll also help lead team meetings and group training sessions. Assistant managers have a lot of responsibility, and the job requires great leadership skills. Whether you're managing a group of people dishing out orders to servers in a restaurant, you'll need to keep a level head, be able to multitask and have excellent people skills. Develop and meet operational budgets and quality goals. Ensure that brand and quality standards are met throughout the organization. Inspect rooms and ensure cleanliness and maintenance goals are met. Monitor supplies and inventory to make sure they’re used properly and efficiently and that we adhere to the store budget.
Assign duties to crew members and create work schedules.
Interview and hire new employees.
Direct administrative activities.
Look over financial statements, sales reports and other performance data to gauge productivity and achieve daily, weekly and monthly sales goals.
Engage in educational opportunities in order to remain up-to-date on the latest industry techniques, tools and trends.
Engage in opportunities that can add to overall workplace accomplishments.
Knowledge of proper food handling techniques and procedures
Demonstrated customer and personal service skills
Act as liaison between front-line employees and the general manager
Work in tandem with team members and provide training and correction as necessary
Monitor store inventory and report any needs to the general manager
Respond to and resolve customer complaints and comments as needed
At least 5 years’ experience in assistant management
Bachelor’s degree, business administration preferred
Strong organizational and leadership
Exceptional interpersonal communication skills
Excellent critical thinking and problem-solving abilities
ASST GENERAL MANAGER DUTIES AND RESPONSIBILITIES:
Assist the General Manager in his day to day operations.
Assigns duties to HOD's and observers performance to ensure adherence to hotel policies and established operating procedures.
Provides training to staff and HOD's.
Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations.
Monitor the Guest feedback on Trip advisor, OTA's etc. and hotels GSTS and RSTS surveys.
Receives and resolved or assists the General manager in resolving guest complaints and service recovery process.
Selects or assist in the selection of hotel staff and completes all new hire paper works.
Review employee performance and conducts personnel actions such as disciplinary actions and terminations.
Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc.
Assisting General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager.
Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
Ensures the objectives and goals of Marriott and property owners work together to achieve brand positioning and success.
Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
Assist GM in key property issues including capital projects, customer service and refurbishment.
Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.
Performs daily, weekly and monthly property inspections.
Ensures property, grounds, physical plant and work areas maintained to standard.
Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.
Cover shifts is all departments as scheduled by the General Manager.
Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.
Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
Performs sudden audits on rooms and other operating areas.
Provide effective leadership to hotel team members.
Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.
Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
Assist the GM in in all aspects of business planning.
Must be available 24/7 in case to respond to any guest or employee emergencies.
Corporate client handling and take part in new client acquisition along with the sales team whenever required.
Assisting in residential sales as and when required and development with strong sales prospects.
Respond to audits to ensure continual improvement is achieved.
All Other duties as assigned by the General Manager or Management.